Program Claims

Claims Contact Information

By Mail

Claims Department
Falls Lake Insurance Company
P.O. Box 97308
Raleigh, NC 27624-7308


(888) 629-5821, Attention: Claims Department


By Phone

(866) 459-1349


Reporting a Claim

  • Contact your agent
  • New claims should be reported immediately or no later than five business days to your agent by fax, email or phone.

The information needed when reporting a claim:

  • Insured Information: Policy number, telephone number and company contact.
  • Incident Information: Date and time of incident, location of incident, witness names, and person to whom the incident was reported.
  • Injured parties information:Other Parties Involved, Name, date of birth and occupation at the time of injury.