Individual Risk Workers' Compensation

Claims Contact Information

By Mail

Claims Department
P.O. Box 97308
Raleigh, NC 27624-7308


(888) 629-5821, Attention: Claims Department


By Phone

(866) 459-1349


Reporting a Claim

  • The Importance of Prompt Claims Reporting
  • To report a claim, please click here to login to the portal or set up a new account.  You will be prompted to enter your user name and password. If you do not have an account, you will need to set one up. For additional information on the portal, please click here.
  • Contact your agent
  • New claims should be reported immediately or no later than five business days to the Claims Department by fax, email or phone.
  • Send your injured employee for medical treatment at a nearby urgent care or emergency room and request a post-accident urine screen within 24 hours.
  • Post-Accident Drug Testing

Workers' Compensation Resources

Coventry has been selected by Falls Lake Insurance to assist you in obtaining prescription drugs related to your workers’ compensation claim. This form enables you to fill prescriptions written by your authorized workers’ compensation physician for medications related to your injury. Simply fill in the form and present it at the pharmacy at the time your prescription is filled. This form guarantees that you will have no out-of-pocket expenses when you fill your first prescription.

• For your convenience, Coventry has an extensive network of retail pharmacies including major chain drug stores.
• For pharmacy locations you may visit and use the find a pharmacy in the quick links section of their homepage.
• If you have any questions, or would like to learn about our convenient home delivery service, please contact the mail order enrollment customer service center at (877) 350-5160.

PBM Pharmacy search call 800-791-2080 and an agent can assist.
RX First Fill- Download here

Accommodating Light Duty

Workers' Compensation Medical Submissions

Please mail all medical bills related to Workers’ Compensation to the following address: 

Falls Lake/ Coventry WC Bill Review

P.O. Box 818055

Cleveland, OH 44181-9600

To find a medical

Medical Providers Only:

If you have any questions about how your medical bill was processed, contact Coventry Workers’ Comp Services directly  800-937-6824.